Observer Online | New Town Web Site Launched

Edition of March 21, 2008

New Town Web Site Launched

The Town of Herndon's revamped Web site, which launched Monday, is intended to be customer-friendly and informative, town staff said. The site includes new features like the e-Gov Online Services, which allows town residents to register online for parks and recreation activities, pay sewer and water bills and traffic tickets electronically, reserve a tee time at the Herndon Centennial Golf Course, and view maps and records of police incidents.

The new site is a "huge upgrade," said Mayor Steve DeBenedittis. "We really wanted to provide as much information for the citizens and residents of Herndon in a convenient way."

Town spokesman Anne Curtis said the site was developed so that residents can easily find the information they need. There are, "a lot of different ways people can get that same piece of information," she said.

"You don't have to know how government works to find information," said Bill Ashton, director of information technology. The information, he said, "is presented in a way you would want to see it as a consumer."

The new site's homepage, which features bright pictures of Herndon landmarks and events, includes a "How Do I?" section with a drop-down menu of frequently asked questions, as well as a search window, so residents can find information efficiently. It also includes a calendar of town events and featured community activities.

Making town information accessible is one of the goals stated in the Town Council's 2027 vision for the town, Curtis said. She said the council is striving for "exceptional service" and said, "communication with citizens is very critical component." The town's new Web site can be found at www.herndon-va.gov.