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Edition of April 29, 2005

Ice Cream to Sing About at Cold Stone Creamery
By Erin E. Fogg Send Mail to Writer
Observer Staff Writer
All ice creams are not created equal. That's what the Cold Stone Creamery coming to the Worldgate Center wants anyone who experiences one of its "creations" to understand.
"Cold Stone is about the ultimate ice cream experience," said store owner Anthony Dayyani. "There's no such thing as a bad ice cream. But what we provide is an indulgence."
Dayyani is not joking when he says "indulgence." Sure, you can quietly order a plain vanilla cone once the shop has its grand opening planned for May 6. But that day will also be the perfect opportunity to try a creation such as Dayyani's favorite, Apple Pie A La Cold Stone.
The creamery's main attraction are its creations. After a customer picks a flavor, the ice cream is placed on the "cold stone," a granite slab kept at 16 degrees by a freezer underneath it. A "creator" makes a divot in the ice cream to add extras like nuts, candy or fruit. The creators, a metal spade in each hand, fold the ice cream over for about 10 seconds. The result is a creamy creation with sweet treats mixed throughout instead of sprinkled on top.
And the array of choices are a pleasant surprise as well. The store offers standby flavors like chocolate, vanilla and Oreo, but also carries equally popular and unique flavors like white chocolate, cheesecake and cake batter. Mix-ins range from peanut butter cups to Snickers, strawberries, roasted almonds, gummi bears, graham cracker crust and brownies.
Each month the Cold Stone chain introduces a flavor that will be in stores for 30 days, unless a spike in demand calls makes the flavor a permanent option. Dayyani said May's flavor will be carmel latte, in honor of Mother's Day.
The chain has grown quickly since Donald and Susan Sutherland opened the first store in Arizona in 1988. Franchise stores have been popping up since 1995, primarily on the west coast.
Dayyani was living in San Jose, Calif., and working in an executive position at telecommunications equipment manufacturer Nortel Networks when he first experienced Cold Stone.
"There was a Cold Stone literally behind my house where I always took my two daughters," he said. "One day I tried the product and I absolutely loved it."
The Mud Pie Mojo creation had Dayyani hooked. Working for a worldwide company and spending most of his time traveling and away from his family, Dayyani wondered what it would be like to work for a small company.
"I wanted to get out of that business and get into something completely nontechnical that deals with people," he said.
Cold Stone is a perfect match for him. The Herndon location is his second after opening a store in the Crystal City area of Arlington last October. Dayyani's territory includes upcoming stores in Bailey's Crossroads, Falls Church and Bethesda.
Ice cream eaters are known for their happy expressions. "I wanted to see some people with a smile on their face for once," Dayyani said. And his daughters, 5 and 3, are elated about his choice of business. "They know all the Cold Stone songs and they even come in and critique the staff in Crystal City," he said.
Singing is Cold Stone's other trademark. To keep employees and customers upbeat, the creamery's staff will sing one of about 10 songs, such as "If You're Happy And You Know It, Clap Your Hands," for which Cold Stone has adapted new lyrics.
"It's designed to motivate the team and motivate the customers," Dayyani said. "We want our employees to be silly and have fun."
Dayyani has hired about 18 high school students, mostly from Herndon and Westfield, to work in his shop. Eventually, a staff of about 50 will be trained to perform tasks from mixing ice cream, making waffle cones, baking brownies and creating ice cream cakes. "We want it to be their best first job ever," he said.

 

Copyright © 2005 The Herndon Publishing Company

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